The aim of TÜKOBİR, Kayseri Branch of which is opened on 12.01.2001, is to provide cooperation, inform and protect the Consumers. With this aim, it provides service for the protection of consumers in accordance with the regulations and as specified in the legislation.


Those living in Turkey become more aware towards the consumer rights each day.

Our Chamber conducts many works in this subject as the Chamber Consumer Commission and Tüko-Bir due to the responsibilities assigned by the regulations and for its determination for the usage of Consumer Rights.

Our Chamber is been rewarded with the Traditional Consumer Award for 9 times by the Ministry of Industry in 2001,2002, 2003, 2006, 2007, 2008, 2009, 2010 and 2011, this year it plans to conduct seminars to teachers and students at elementary and secondary education level about the Consumer Rights, to bring the subject into the agende within the media and to give detailed information about the law.

We believe that industrialists and merchants will be more eager in such an environment where the consumers are aware.


In our age, while scientific, technologic improvements and industrialization have simplified the life for people, they have also made the social necessities and problems multi-dimensional and extensive. These social necessities and problems caused the term of consumption and consumer rights to emerge.

In this context, basic information related to the Protection of Consumers is offered below.


Consumption is the direct usage of goods and services by people in order to meet their necessities. Usage of goods and services for the purpose of production is called indirect consumption. In consumption, the goods is sometimes removed. This is the case with the consumption of water and bread. The consumption of an automobile or house, on the other hand, takes long time. It is impossible to benefit from the both after a certain time. In other words, consumer actually benefits from what the goods provide.


In broad terms, consumer is the person who acquires and use a goods or service in order to sustain his life, existence and works.

Everything that is either consumed or produced is related to the consumer. Everything from urbanization to the environment, from air to water, from needle to thread, from health to security, from education to culture, from television to fridge, from real estate to food, from transportation to infrastructure services; all of these related to people are the subject of consumption and they concern the consumer.


The consumers have global rights which are introduced with the “Protection of Consumer Rights Private Message” by United States of America President John F.J. KENNEDY and the content of which is expanded until today. These rights can be summarized as:

1)      Right of Meeting the Basic Needs of the Consumer:  These are the rights of nutrition, sheltering, warming, luminance, finding water, transportation and communication.

2)      Right of Health and Security: It is the right that no goods or service would harm the consumers in terms of life and health.

3)     Right of Information: It is the right of supporting the consumers for the right decision while purchasing a product or service and their protection against wrong, deceptive, incomplete advertisement, label and package.

4)      Right of Freely Choosing Goods and Services (Right of Choice): It is the right of consumers protecting them against the unilateral contracts displaying the misconduct of the seller, unfair provisions in the contracts, challenging credit conditions and forcing sales methods as well as offering the consumers with different types of qualified goods and services in applied price and adequate level of after-sales services.

5)      Right of Representation: It is the right to be offered for consideration during the period of forming economic policies with the consumers and especially during the product development in public bodies and companies.

6)      Right of Compensation: It is the right of compensation for the damages of the consumers, ensuring return and change in case of distorted, missing or defective purchased goods, repetition of the defective service.

7)      Right of Education: It is the right of consumers to be trained in the educational establishments in order for them to be the directing consumer, not the directed, and in order for them to protect their own rights and benefits and develop them and to raise awareness among the consumers.

8)      Right of Living in a Healthy Environment: It is the right to live in a physical environment in accordance with the health conditions, being protected against the environmental dangers and to protect the nature for today and future generations.


a.      Before the shopping :

!     Necessities should be accurately detected.
!        An expenditure plan should be prepared. It should be observed whether the product to be purchased is directly proportional with the income.
!        The most appropriate time for the shopping should be determined. Shopping should not be in rush and left to the last minute. If possible, the hours and days when the shops are not crowded should be selected. Thus, consumers can shop more carefully and receive better services from the sellers compared to the other times.
!      Enough time should be spared for the shopping in order to have the opportunity to examine the conditions of the products to be purchased.
!      For some products, there are different price (discount) periods. It should be particularly taken into consideration that seasonal products are on discount by the end of the season.
!      Before demanding a product or service, market search should be conducted. In the free market economy, it is possible to find the same product in different shops and different prices.
!      Compare the brands. Do not be contented with what is specified in brochures and advertisements. We should also consider the suggestions of our acquaintances.

b.      During the shopping :

!      You should never shop without receipt or invoice. Never purchase the products without a label. Carefully read the information on the label. For example: You are responsible for a product if you clean it in the dish washer although it says on the label that it cannot be washed and You are responsible for the unpleasant situation if the product is washed although it is specified that it should be dry-cleaned.

!      You should not stray from the shopping list and purchase planned products and amounts.


!      Take into consideration the additives specified on the label of the product to be purchased.

!      Search whether you are supposed to make extra payments for shipment and service fee besides the price specified on the product.

!      Look for the expiry date particularly on food, medicine and cosmetic products.

!      The products which are imported and have no Turkish explanations on it pose risk. Do not rely on them.

c.      What Should We Consider While Purchasing Long-Lasting Consumption Products?
It should be researched whether the company has a wide and effective service network.
!      Particularly for the long-lasting consumption products, look for the stamps of TSE, CE and TSEK.
!      The products should not be purchased in case it does not have spare parts and cannot be repaired in the future failures.
!      Before deciding for purchase, the product to be purchased and the models in the market should be compared. An expensive and developed model may have qualities which might not be necessary and of no use.
!      It should be learned what the warranty includes. (Does it include spare change, labor etc.?)
!      After the product is purchased, the warranty deed should be signed by the vendor or authorized service.

d.      What Should We Consider After the Shopping?

User’s guide and service manual of the purchased product should be examined. Particularly for the long-lasting consumption products, user’s guide should be read in detail before the usage and the authorized service should be consulted for the incoherent parts.
!     Receipt, invoice and warranty deed given during the shopping should be kept.
!      If the purchased product is defective or faulty, the place where it is purchased from should be applied. In case the problem is not solved; our association, Directorates of Industry and Commerce in the cities, consumer problems arbitral commission in the districts within the body of District Governorship can be applied.
!      Consumers should definitely exercise their rights.

If the expected result is not reached, you should be determined and persistent. Defective (when the defect is not known during the purchase) product should not be accepted and authorized establishments should be notified for legal proceedings.


A conscious consumer is also meticulous about preserving the nature and environment during the shopping. For example; s/he reduces the usage of nylon and plastics, which are hard to disappear in nature and s/he particularly does not use nylon bags in the daily shopping. They prefer rechargeble batteries instead of disposable batteries and prefer “ozone-friendly” ones in sprays. A good consumer produces less garbage.
!      A good consumer considers the fact that the packages of the purchased products can also be used as the recyclable waste and pays attention to the collection of wastes.
!      A good consumer knows that mobile phones are harmful for health, uses it for short periods of time and when necessary to use, uses it by talking in the position of holding it at least 1 cm away from the ear. Uses earphone most of the time.
!      A good consumer avoids from any kind of behavior that would cause noise pollution.
!      A good consumer does not consume the GREEN; s/he protects the GREEN and produces the GREEN.


A good consumer knows the importance of the energy in the development of the country, does not waste the energy and cares about energy saving.

!      A good consumer knows that the water flowing in waste while brushing the teeth, shaving and washing a car is the money going to waste.

!     A good consumer does not leave the radio or television opened.

!      A good consumer mostly uses transportation vehicles in order to prevent oil waste.

!      A good consumer does not run the central heating, causing air pollution, to the end and open the window to cool off at the same time.

!     A good consumer can reduce the illumination costs by 75% with energy saving lamps.

!      A good consumer uses single powerful lamp instead of many weak ones.


A good consumer adopts the problems of the society as well as his own.

!      A good consumer is someone who thinks, questions, reacts and demands justice when necessary. For that reason, s/he mostly becomes a member in non-governmental organizations.
!      A good consumer knows that a single shouting voice is hard to be heard. However, the united voices may “INFLUENCE”.


The consumer does not only consume products but services. We, as the consumers, should protect ourselves first. For that reason, we should deem ourselves worthy of the best product and service. We should consider a faulty, defective product or service as the “value determined for us” and react. We should adopt the idea that “I, as a Turkish citizen, deem myself worthy of the best product and service” and claim our rights in case of otherwise.


Do not leave the electronic devices on the plug at home.

!      Stop the hair dryers in short intervals.

!      Stay at least 60 cm behind the computer screen.

!      Do not leave the television and radio open. Leave 2 m between you and the screen. Back of the TV should face the exterior. Never leave your TV on the red “START” button.

!      Heat the electrical blanket earlier and use it after unplugging.

!     Do not let the children, patients and pregnant women use mobile phones.
!      Use your mobile phone with a cover and for short periods of time.
!      Pay attention whether your mobile phone has CE stamp.
!      Do not reside near radi, TV transmitters, radars, high-voltage transmission lines and power plants.


* First of all, let’s get organized. Let’s become a member in the “Consumer Organizations” around. When necessary, you can unite and claim your rights in the highest positions by becoming “one”.

* You can claim your rights at the establishments such as Provincial Directorate of Science, Industry and Technology, District Governorship of Kocasinan, District Governorship of Melikgazi, Chamber of Commerce, Union of Chamber of Merchants and Craftsmen, Chamber of Industry, TSE, Tüko-Bir (Union of Chamber of Protecting Consumers and Cooperation Kayseri Branch), Consumer Protection Association, Consumers Union Association Kayseri branch and by receiving support from non-governmental organizations.


Places where you can convey your complaints:

* Provincial Directorate of Commerce: 220 12 02

* District Governorship of Melikgazi: 222 68 51

* District Governorship of Kocasinan: 338 28 55

 * TSE: 321 11 06

 Chamber of Commerce: 222 45 28-29

 * Tüko-Bir Kayseri Branch: 231 60 04-05

Union of Protecting the Consumers and Cooperation Kayseri Branch

-   Consumer Association -   232 77 10
-   Association of Consumers Union Kayseri Branch