Quality Management

 

Our Quality Policy


Our basic policy is to constantly improve and develop our quality through our understanding which emphasizes the satisfaction of our members and employees and through our services which are in the boundaries of the law and on time.

 

Our Mission


Our mission is to be an organization that contributes constantly to the development and improvement of the commercial ethics and activities in our city. We aim to do this by protecting the rights and benefits of our members and employees without making any discrimination between our benefactors.

 

Our Vision


Our vision is to be a leading organization in both national and international arenas with the activities we execute in every field. We aim to be an example to our members, employees, our city and our country with our management system and working principles.

 

Accreditation


Accreditation is the approval and regular supervision of an organization by an independent and impartial organization according to certain criteria.

 

TOBB started to run a project in 2001 with the cooperation of British Chambers Union and since 30 June 2005 with the cooperation of Turkish Lloyd Foundation. This project constitutes the works of “Quality Strategy” which is very important for Turkish chamber system.

 

The purpose of the initiative is; creating a sense of quality in our Chamber/Stock Markets, increasing the prestige and service types, bettering the service quality, providing the Chamber/Stock Markets systems to be closer and therefore making Turkish chamber/stock exchange market system to be compatible with the European Chamber/Stock Markets system.

 

10 chambers in the 1st term and 14 chambers in the 2nd term have been accredited. After that, the process continued in the cooperation with Turkish Lloyd Foundation. In the 3rd term 14 chambers and in the 4th term 15 chambers including Kayseri Trade Chamber have been accredited. In the 5th term 15 chamber/stock markets, in the 6th term 17 chamber/stock markets, in the 7th term, 16 chamber/stock markets and in the 8th term 30 chamber/stock markets have been accredited and 21 chamber/stock markets have been included in the project.

 

In 2012, the number of accredited chamber/stock markets is 131.

 

Kayseri Trade Chamber has been included in the Accreditation System after the examination in March 2007.

 

Our chamber continues its quality and accredited services with the TOBB Chamber/Stock Markets Accreditation System Document received in 2007 and renewed in 2013 for 3 years, and also with the TSE EN ISO 9001:2008 Quality Management System Document renewed in 2013 for 3 years.